FAQs
Products
What is the weight of the electric trikes?
TK1 Folding: G.W. 115.7lbs, N.W. 89.9lbs
TK Pro: G.W. 112.4 lbs, N.W. 90.4 lbs
TK1 Fat Tire: G.W. 116.4lbs, N.W. 89.9lbs
MC 350: 81 lbs / 90 lbs
CD1: G.W. 61.7 lbs, N.W. 55.1 lbs
What is the assembly level of the electric trikes?
TK1 Folding: 95%
TK Pro: 95%
TK1 Fat Tire: 65%
MC 350: 50%
CD1: 75%
Where can I buy a replacement battery?
The classic trikes do not need batteries, and we also have electric styles, you can choose another model with a battery in our store.
Shipping & Return
How long will my order be shipped?
Mooncool ships within 2~10 business days via FedEx or UPS.
Is the order free shipping?
Free shipping is available to all provinces in Canada and most states in the U.S., with the exception of some remote and restricted areas, such as Alaska, Hawaii, Puerto Rico, and certain APO addresses.
What is your return policy?
Mooncool’s trikes can be returned for free within 30 days after arrival, provided that it does not affect the secondary sales. After 30 days, we need to charge you a return shipping fee if you have no reason or it is not suitable for the free return conditions.
Warranty & Support
How about the Mooncool warranty?
All products purchased from Mooncool come with a hassle-free warranty. Mooncool warrants the products for a limited time within 1-year from the date of delivery.
Where can I get product manuals?
You can view the trike instructions on the Assembly Guides page or you can also Contact Us directly for the PDF version for free.
Contact Us
Still cannot find what you're looking for?
If you still can't find the answer to your questions in our FAQs, you can send us a message by filling out the form directly.